Terms and Conditions and Delivery/Returns
Products & Prices
Errors and omissions excluded.
All prices Quoted from our website exclude VAT.
All products are guaranteed against defects in materials or workmanship for one year, from the date of purchase, unless otherwise stated.
If for any reason the products you receive are damaged or faulty, please return them to us unused within 14 days of receipt and we will replace the goods or refund your payment.
Always read the label of any product you purchase.
We recommend regular visual checks to ensure your product is not showing undue signs of wear and tear.
COSHH information is available for our products from our office or upon request.
Zero-rated VAT relief for charities
Some items are eligible for zero-rated VAT relief provided the purchase is for charitable use. Please fill out an online VAT Relief claim form and then ‘apply’ the claim to each order you place.
For disabled individuals, order sizes are limited to 20 packs per product.
We work closely with HM Customs & Excise so please do not try to claim VAT relief if you are a care home which is not a charity.
Terms of Business
Any order placed through us Alpha Consumables ltd will be subject to the following terms of business.
Payment in full on any order or account shall be made on the last weekday of the month following the date of our invoice.
We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms.
We reserve the right to decline or process further orders until overdue sums are settled.
We reserve the right to modify or cancel an order at any point at our discretion. We will endeavor to notify you if any changes do occur to your order.
In the event of any defect in products supplied by us or if there are any delays in delivery, our liability is limited to the cost of the goods as invoiced to you.
All prices exclude VAT.
Our normal Delivery Service is within 5-7 working days from when you place your order.
Orders are delivered to the address given at the time of order and will be delivered by a National Carrier (such as Tuffnels, TNT, UK Pallets).Please be aware that our delivery cost is dependent on weight, as each carrier will vary there costs.
All orders placed by 5pm are processed for delivery within 5-7 working days. Delivery date is carrier dependent and cannot be guaranteed.
In the rare event that anything is not in stock we will let you know. We do not take back-orders, but we will inform you when a product is back in stock.
We ship only to the UK mainland and to the Isle of Wight. If you live on the Isle of Wight there is a flat rate delivery cost of £11.50 (ex. VAT).If we delivery to an Residential address the delivery charge may defer(Before you place your order please call our office for more details)
Unfortunately if you live in the Republic of Ireland, Northern Ireland, the Scottish Highlands, any islands (Isle of Man, Isles of Scilly, etc) or require the British Forces Post Office, we cannot deliver to you. We do not ship internationally.
Please Email our Office for Returns firstname.lastname@example.org to arrange a Return Form, we will only be able to accept a return if our Returns Form has been completed.
We will refund you the product price you paid for full, unused, unopened packets or cases. This does not affect your statutory rights.
You may be responsible for additional postage and packaging costs for goods ordered in error.